In recent years, merchants have chipped away at the bill payment market, offering consumers a pleasant overall experience and a breadth of payment options. While many financial institutions offer forms of bill payment, the experience, transparency, and setup is not ideal for consumers. Because of this, merchants continue to gain bill pay market share.
To take a closer look at why it is important for financial institutions to recapture the bill payment market and how leveraging electronic bill payment and presentment (EBPP) technology enables them to do so, PaymentsJournal spoke with Nirmal Kumar, CTO and Head of Product at Aliaswire, and Sarah Grotta, Director of Debit and Alternative Products Advisory Service at Mercator Advisory Group.
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