Question 1

What is DirectBiller, and what kinds of companies are a best fit?

Accepted Answer

DirectBiller is a modern suite of billing, invoicing, self-service, account management and payment operations, all built in and available on day one. It gives your billing team full visibility and control over all payment activity, including invoices, balances, aging, and future payments. Your customers get more modern and secure ways to pay, which increases adoption and accelerates cash flow. Used by over 7,000 companies today, DirectBiller is best suited for companies that are B2B, B2C and B2B2C, from mid-sized up to enterprises, that have a recurring, service-based offering that uses ongoing periodic billing and invoices to manage their inbound revenue collection. Companies with real operational complexity gain value from our 20 years of experience in industries such as utilities, insurance, healthcare, government, education, property management/HOA, B2B supply, financial services, and trades.

Question 2

We already have a billing and payments provider. Why would we switch to DirectBiller?

Accepted Answer

We find that 85% of our new customers come from legacy platforms that have stopped keeping pace: Rigid setups and cookie-cutter features didn't fit their business. Companies come to us to solve real complexity: unifying bill pay across hundreds of locations while giving each one its own payment experience, cutting costs in highly regulated industries, and keeping up with consumer demand for the latest innovations in voice and text payments. They were tired of slow, impersonal support with no relationship value. We provide a dedicated team that starts at the first discovery meeting and lasts for the life of the relationship. We move customers off of these legacy systems frequently, and we've productized the process. We recently migrated thousands of customers from a partner within 90 days with zero downtime.

Question 3

How much control do we have over the user experience?

Accepted Answer

Complete control. It's your brand and your rules, running on our platform. You can integrate DirectBiller through modern APIs that allow you to maintain control of your current payment experience or choose our fully hosted, white-label option. You control how customers pay (account balance only, line-item, or full invoice presentment), which self-serve options are turned on (AutoPay, scheduled payments, due date reminders, approved credits, authorized co-payers), and which channels are live (web, mobile, voice, text, CSR).

Question 4

Can DirectBiller integrate with our existing ERP, CIS, or accounting software?

Accepted Answer

Yes. DirectBiller is built to sit alongside your existing infrastructure. It accepts simple, flexible bill file formats (XML, CSV, XLS) and delivers automated reconciliation files designed to post cleanly back into your accounting or ERP system. We've even had customers complete a DirectBiller switch in the middle of an ERP migration without delaying either project.

Question 5

Do I need to replace my payment processor to use DirectBiller?

Accepted Answer

No. DirectBiller comes with fully integrated, out-of-the-box payment processing, but it's flexible enough to work with your existing processor if that's what you'd rather do. You're not locked into an all-or-nothing switch.

Question 6

What are the economics to use DirectBiller?

Accepted Answer

DirectBiller has a recurring platform fee that covers hosting, support, and core software functionality, plus payment processing costs tied to transaction volume. This means your monthly cost has a predictable base, with processing fees scaling as your payment volume grows. You also have flexibility in how you handle interchange costs. Rather than absorbing them entirely, you can apply configurable customer fees such as surcharges, convenience fees, or service fees to offset processing costs. You can pass the full cost to customers, share it, or apply it only to certain payment channels or customer segments, depending on your business needs.

Question 7

What is the effort to integrate and launch DirectBiller, and how long does it typically take?

Accepted Answer

DirectBiller is designed for a fast, seamless switch. Our data migration technology and methodology handle payment credentials, historical invoice data, AutoPay settings, and feature mapping so the transition is smooth for your team and invisible to your customers. Our implementation timelines, which includes our four phases of Requirements and Kickoff, Initial Configuration, Testing and Certification and Production Rollout, can be measured in days or weeks.

Question 8

What is your ongoing support model, and will I have a human to talk to?

Accepted Answer

Yes. You get a dedicated point of contact who stays with you well past go-live: hands-on training, fast response times, and a partner who actually knows your account. This is a high-touch, relationship-based model.

Question 9

Who is Aliaswire, the company behind DirectBiller?

Accepted Answer

Aliaswire has over 20 years of domain expertise in billing and payments. DirectBiller is our flagship platform: a cloud-based, billing, invoicing, payments and self-serve platform serving 7,000+ active billers and millions of end users. To date, we've processed more than 1 billion transactions and $100B in dollar volume. Partners include Citi and US Bank, and business customers span across all industries including utilities, insurance, healthcare, education, and government, with a 95%+ customer retention rate.

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