Question 1

What is DirectEmbed and how is it different from embedded payments?

Accepted Answer

Most embedded payment providers are just repurposed processor gateways or basic PayFacs putting an easier integration interface in front of a simple payment flow. It gets you paid, but nothing else, which means your dev team needs to build out the additional capabilities you need. DirectEmbed is a suite of embedded receivables - payments plus billing, invoicing, self-service, account management, and payment operations, all built in and available on day one. It gives your business customers an account management experience with full visibility and control over their invoices, balances, payment activity and customer management. It provides end users with more modern ways to pay and manage their accounts, which drives adoption, overall payment volume, and reliable payment revenue. Unlike embedded payment providers, all of our capabilities are ready to go through modern APIs, allowing your dev team to stay focused on your core product.

Question 2

What types of companies are a fit for DirectEmbed?

Accepted Answer

DirectEmbed is built for modern, innovative platforms that are developing new workflows, customer experiences and transaction capabilities as part of their core offering. In each case, these platforms need to enable a payment as a natural and inevitable part of a successful end user interaction. We work with platforms of all types - AI-native, voice-only, vertical SaaS - that want to increase their value to their business customers by providing multi-channel billing and payments. We enable them to monetize payments and accelerate their growth with new, reliable revenue streams. They represent industries with recurring payments and often with real billing complexity: property management, education, insurance, gove

Question 3

Does DirectEmbed support all of my digital channels?

Accepted Answer

Yes. Your end users can pay by web, mobile, voice, text, human-to-human over the phone or in person with a customer service rep, and everything reconciles back to one system. Your end users also get complete self-serve options like AutoPay, scheduled payments, payment plans and due date reminders, so your customers' support team fields fewer calls.

Question 4

How does DirectEmbed work with AI-driven workflows?

Accepted Answer

DirectEmbed has an extensive library of easy-to-consume APIs that are designed to be accessed by AI-powered workflows. If you're building an AI-native platform yourself, you can make simple calls to the DirectEmbed APIs to enable a full billing and payments layer you can plug straight into your own AI workflows instead of building one from scratch. We handle all of the compliance, security, certification and transaction processing independently and outside of your AI engine, preserving a clear demarcation between that highly sensitive payments data and your platform, while still giving you the functionality and less-sensitive transaction data your customer needs.

Question 5

How are you different from payment providers like Stripe?

Accepted Answer

Companies like Stripe hand you a general-purpose toolkit and your dev team has to build the rest. Every vertical-specific workflow, every channel (voice, text), every billing feature: you're building it. DirectEmbed comes with all of that built in, tailored to your industry, plus a team with deep domain experience. We handle billing complexities that most payment providers can't touch. And where companies like Stripe have all-in costs that can reach 4-8% once you layer in billing, tax, fraud and other add-ons, DirectEmbed is available at one simple rate. More importantly, when you are in the build and build fast phase, the best Stripe offers is self-service support. We partner with you on day one, giving you access to real, subject matter experts at the critical time when you need to make design and implementation decisions all the way through full in-production operations.

Question 6

What is the effort to integrate DirectEmbed and how fast can we get to market?

Accepted Answer

Getting started is quick and flexible. DirectEmbed deploys through modern APIs and no-code/low-code components. You have access to our developer docs, our sandbox and your very own dedicated implementation team members. Instead of months of build time, integration typically takes hours or days. You spend your dev hours on your core product, not on reinventing a billing and payments infrastructure.

Question 7

How does DirectEmbed help us monetize payment transactions and grow revenue?

Accepted Answer

If you're thinking of adding billing and payments or have already started, DirectEmbed will turn your payments into a revenue stream through a revenue share model: the more your end users pay through the platform, the more you earn. Because it's a complete billing, invoicing, self service and payment platform, you'll quickly earn loyalty with your business customers and drive higher adoption and payment volume with end users.

Question 8

What are the economics to use DirectEmbed?

Accepted Answer

DirectEmbed runs on a straightforward revenue share tied to transaction volume, with no bundled add-on fees hidden in the fine print. One relationship, one rate, full transparency, full functionality.

Question 9

What is your support model and can we work with a real human?

Accepted Answer

DirectEmbed comes with your own dedicated account manager and technical and integration teams, from your first discovery call through deployment and post-launch day-to-day operations. No self-help portal or chatbot when you need a real conversation with a real person who is familiar with your business.

Question 10

Who is Aliaswire, the company behind DirectEmbed, and what is its experience in billing and payments?

Accepted Answer

Aliaswire has been innovating billing and payment technology for over 20 years. Its technology is used by 7,000+ businesses and millions of end users, driven by partner organizations as big as Citi and US Bank, thousands of business customers across insurance, healthcare, education, government, utility, B2B supply, etc. and a wide range of innovative new platforms in SaaS and AI.

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