Industry: Benefits administration
One platform tailored to hundreds of corporate clients
How a Fortune 500 benefits administrator built a custom payment experience for every corporate client without building a custom anything.
Unique client payment sites
Manual reconciliation across clients
The Challenge
Hundreds of corporate clients, each with different payment needs
A Fortune 500 benefits administration company needed to find a simpler way to handle payments at scale for some of the largest employers in the world.
- 400 corporate clients
- 30M people served
Each client had its own payment requirements. Some accepted only ACH. Others took credit cards with surcharges applied. Each needed funds settled into its own deposit account.
- Payment methods varied by client
- Card fees varied by client
- Deposit accounts all managed separately per client
They needed a way to keep scaling the business without scaling the complexity of serving it.
The solution
Custom payment infrastructure at enterprise scale
They switched to DirectBiller. Surcharge fees went live. Card acceptance costs were fully avoided.
Now the company has a single backend infrastructure to power every unique payment experience across hundreds of corporate client sites. Each site is configured independently to that client’s exact requirements.
Every client requirement met. One global view for administrators.
Payment methods, fee models, deposit accounts. All set separately per client. No custom builds. Meanwhile, all transaction data came in as a single integrated file. Reconciliation across 400 client sites in one report.
What custom comprehensive infrastructure looks like
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Funds settled into unique deposit accounts per client
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Separate payment methods per client
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Surcharge fee models applied per client
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Card fees to ensure they don’t absorb unnecessary costs
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One consolidated reconciliation file across all clients
The results
The power of flexibility at scale
The administrator has a payment operation that grows with the business. Adding a corporate client means spinning up a new site, not a new process. At the same time, DirectBiller enables them to accept credit card payments at scale while keeping costs controlled.
Real business impact
400 unique client requirements met with one platform
Millions saved in card fees
Eliminated manual reconciliation across payment sites
“This company’s entire business is about taming complexity at scale. Of course they found a way for the payment experience to do the same.”
— Joey Fitzgibbons, VP of Customer Success, Aliaswire